Privacy Policy
Last updated: June 18, 2026
LimbJoint operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LimbJoint is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
- Communications with us including the information you include when sending a customer support inquiry or contacting us by any other means.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services — from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
- From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, remember your preferences, send account-related notifications, process returns and exchanges, manage your account, arrange shipping, and create a personalized shopping experience — including recommending products based on your purchase history.
Marketing and Advertising. We use your personal information to send marketing and promotional communications by email, text message, or postal mail, and to show you relevant advertisements on our website or other platforms, including based on items you've previously purchased or browsed.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, and detect or take action against fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials secure — please do not share your username or password with anyone.
Communicating with You. We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, enforce our terms and policies, and participate in legal proceedings where necessary.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With Shopify, vendors, and service providers who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to deliver advertising and marketing services. You may have the right to opt out of targeted advertising based on your online activity — you can exercise that right [here].
- When you direct or consent to our disclosure of your information to third parties, such as to ship your order or through social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, enforce our terms, or protect the rights of LimbJoint, our users, or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify as well as third parties that may be located outside your country of residence. Shopify may use personal information collected about your interactions with our store, along with other merchants and with Shopify, to provide enhanced features and improve the Services.
In these circumstances, Shopify is responsible for the processing of your personal information. To learn more, visit the Shopify Consumer Privacy Policy. To exercise your privacy rights with Shopify, visit the Shopify Privacy Portal.
Third Party Websites and Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites and encourage you to review their policies independently. Our inclusion of any link does not imply endorsement of that site or its operators.
Children's Data
The Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us at shop@limbjoint.com to request its deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee absolute security. We recommend you avoid using unsecured channels to communicate sensitive information to us.
We retain your personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
- Right to Access / Know — Request access to the personal information we hold about you.
- Right to Delete — Request deletion of your personal information.
- Right to Correct — Request correction of inaccurate personal information.
- Right of Portability — Request a copy of your personal information or ask us to transfer it to a third party, where applicable.
- Right to Opt Out of Sale or Targeted Advertising — You may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. You can exercise that right [here]. We also honor the Global Privacy Control (GPC) opt-out signal. Learn more at globalprivacycontrol.org.
- Managing Communication Preferences — You may opt out of promotional emails at any time via the unsubscribe link included in those emails. We may still send non-promotional emails related to your account or orders.
If you reside in the UK or European Economic Area, you may also have the right to:
- Object to or Restrict Processing — Ask us to stop or limit our processing of your personal information for certain purposes.
- Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at shop@limbjoint.com. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf.
Complaints
If you have concerns about how we handle your personal information, please contact us at shop@limbjoint.com. You may also have the right to lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available here.
International Transfers
Your personal information may be transferred, stored, and processed outside the country in which you reside. Where transfers occur from the EEA or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments, unless the destination country has been deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the revised policy on this page and update the "Last updated" date accordingly.
Contact
For any questions about this Privacy Policy or to exercise your privacy rights, please contact us at:
Email: shop@limbjoint.com
Website: limbjoint.com